FAQs
About the farm
What is regenerative farming?
In a nutshell, regenerative farming focuses on soil health. We are committed to sustainable and regenerative agricultural practices. These practices can improve soil health, the environment, and sequester carbon. Learn more about our farming practices from THIS VIDEO and follow us on Instagram @rootschips.
Where is your farm located?
Our family farm is located in Aberdeen, ID.
About our potato chips
Do you use any artificial ingredients?
No! We have worked very hard to develop flavor combinations that contain no artificial ingredients. We use only natural and simple ingredients in all of our chip options.
Do your chips contain any allergens?
Our chips flavors are free from all 9 major allergens - wheat, peanuts, tree nuts, shellfish, fish, eggs, milk, sesame, and soybeans. Our chip facility is an allergen free facility, dedicated to only producing Roots Chips. To see exact ingredients, see individual chip flavor pages on our website.
Why avocado oil?
To make Roots Chips, we use 100% avocado oil. Avocado oil has a higher smoke point than other cooking oil, it can safely be heated to a high temperature without oxidation occurring and free radicals being created. It is rich in antioxidants like lutein. It is high in monounsaturated fats, contains saturated fats, and is low in polyunsaturated fats. Avocado oil also has a mild taste. It contains vitamin E and like other fats, it helps the body absorb fat-soluble vitamins. This makes it a great combo with nutrient rich potatoes!
Can I find your chips at retail locations?
Yes. We are constantly updating our Store Locator page. Click HERE to check it out. Please reach out at info@rootschips.com if you need help finding a store near you.
Shipping
How much does shipping cost?
We charge $5 a box for our snack sized boxes and $10 a box for our family size boxes. This helps cover part of our shipping costs. When you subscribe to orders for our snack sized bags, you will receive a $5 discount at checkout to cover the price of shipping.
How long will it take for my chips to arrive?
You will receive an order confirmation and shipping information emails. Your package should arrive in 2-7 business days.
Account info & subscription orders
How do I access my account to manage my subscription?
After your first subscription order, you will receive and email to activate your account. Once your account is activated, you can log in an manage your account. Click the person icon to log in. Once logged in, you will see your order history. Click "subscription" and then the listed subscription number to manage your subscription. From your account you can skip, pause, resume, or cancel your subscription. Click "edit" to change the quantity or swap your product for another product.
More questions? Please reach out at info@rootschips.com